General Terms & Conditions

General Terms & Conditions

(GTC)

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1. The website is operated by EdiMatt.

Company:  Pilis-Fa Ltd.

Registered office:  2000 Szentendre, 6 Kankalin Street. 6.

Premises:  2021 Tahitótfalu, 2 Ifjúság Street.

Company registration number:  13-09-090668

Court of registration: Budapest District Court, Court of Registration

Tax number:  12813359-2-13

Representative:  Edgár Orbán Managing Director

Phone number:  +36 70/263 7801

E-mail:  info@edimatt.hu

Details of the hosting provider: Nyear: Rackforest Ltd.

Registered office: 1132 Budapest, 11 Victor Hugo Street.

Tax number: 14671858-2-41

E-mail: info@rackforest.com

There is no code of conduct for the Seller under the Unfair Commercial Practices Act. The data controller is a member of the Chamber of Commerce and Industry of Pest County and Érd Municipal Chamber of Commerce and Industry.

2. Address of the Seller’s website:

www.edimatt.hu

3. Important definitions:

• Contract between remote contractors:  a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication to conclude the contract.

• Product: all marketable movable property included in the offer of the website, placed on the website and intended for sale, which is the subject of the contract.

• Customer: any natural or legal person or unincorporated entity to whom/which the Seller sells a product through the Website.

• Consumers: A natural person acting for purposes outside his or her self-employed occupation and economic activity.

4. Availability of the General Terms and Conditions:

The Seller shall publish its current General Terms and Conditions on its website or send them to the Buyer by electronic mail.

5. Content of the General Terms and Conditions:

These General Terms and Conditions set out the rights and obligations of the Buyer using the e-commerce services provided by the Seller , the terms of the agreement between the contracting parties. The General Terms and Conditions apply to the www.edimatt.hu website and for orders placed with the Seller through other channels. These conditions are laid down in the Act on electronic commerce services and certain aspects of information society services of 2001. CVIII. Act 5. §. (1) of the Hungarian Consumer Contract Act, and the General Terms and Conditions of Contract of the Hungarian Consumer Protection Act No. (II. 26.) They contain information and regulations in accordance with the provisions of the Government Decree.

These General Terms and Conditions apply to all purchases and services initiated by the Customer by placing an order from the Seller’s online store or by any other means. When making a purchase, the Customer, if he/she wishes to use the Seller’s services, must accept the provisions of these General Terms and Conditions, which he/she can do by selecting the checkbox on the order form on the website. Upon acceptance of the provisions of the General Terms and Conditions, a contract under these General Terms and Conditions is concluded between the Seller and the Buyer.

If the Seller duly publishes or sends to the Customer a document called these General Terms and Conditions prior to the payment of the purchase price of the product, but the Customer does not send any feedback to the Seller regarding the acceptance of the General Terms and Conditions, but pays the purchase price, the Customer shall be deemed to have accepted the provisions of the General Terms and Conditions.

6. Scope of the General Terms and Conditions:

These General Terms and Conditions 2021. 11. 10. will enter into force on , which is the date of publication of the Terms and Conditions on the website. The provisions of the Terms and Conditions shall apply to all Customers and purchases from the date of entry into force. These Terms and Conditions shall remain in force until revoked.

Before sending the order, the Customer declares that he/she is familiar with the provisions of the General Terms and Conditions in force at the time, has read and understood them, acknowledged and expressly accepts them. By submitting the order, the Customer acknowledges that the General Terms and Conditions in force at the time form an integral part of the contract between the parties.

The Seller reserves the right to amend the provisions of these General Terms and Conditions. In the event of a change, the General Terms and Conditions in force and in effect at the time the order is sent shall apply.

7. The purchase procedure, the conclusion of the contract:

The contract is concluded electronically, with the Customer ordering the product, sending his order and the Seller confirming it (expressly accepting the Customer’s offer) to the e-mail address provided by the Customer, subject to the provisions on data protection. The Seller has the right to withdraw from the contract even after the certificate has been returned, for reasons beyond his control (e.g.: the product is no longer on the market, significant shortage of goods, materials, force majeure, illness, etc.). In case of withdrawal, the Seller is obliged to settle the account with the Buyer if money or goods have been transferred.

The products distributed by the Seller are www.edimatt.hu are presented on the website, the products on the webshop are the subject of the contract between the Seller and the Buyer. On the website, you can access each product category and product by clicking on the “Our products” menu item, and then click on the product name to access detailed information about each product. Any decorative elements that may be shown in the photographs are not part of the product, unless specifically highlighted in the product description. The Seller shall not be liable for any typographical errors or incorrect information.

The Customer may choose the colour in which he/she wishes to order the product. Then, after indicating the quantity, you add the product to the “Add to Cart”.

By clicking on the “Shopping Cart” icon at the top of the website, you can open the shopping cart and view its contents, the products you wish to buy and the number of items. After leaving the shopping cart, the Customer has the option to continue browsing and purchasing products on the website.

You can view and modify the contents of your shopping cart during the purchase process. If the basket does not contain the quantity you wish to order, the Customer can enter the quantity in the data entry field in the “Quantity” column and click on the “Update basket” button.

If the Customer wishes to delete the products in the shopping cart, he/she can do so by resetting the number of items or by pressing the “X” symbol in front of the product.

Once all the products to be purchased have been added to the shopping cart, the Customer can start the ordering process by clicking on the “Proceed to checkout” button.

In the next window, the Customer’s personal data (name, address, e-mail address, telephone number) will be entered.

If the billing and delivery details are different, the “Delivery to another address” box must be ticked and this section must also be completed with the delivery details.

The Customer has the possibility to add a comment to the order, which can be written in the box provided.

After providing the data, the Customer chooses the method of delivery and payment.

The General Terms and Conditions are then accepted by ticking the relevant box.

Then – if everything is in order – the order is sent by clicking on the “Send order” button.

The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders covered by these General Terms and Conditions, the Buyer is considered to be the offeror and the contract is concluded upon acceptance by the Seller of the offer made by the Buyer through the website, in accordance with the provisions of these General Terms and Conditions.

By clicking on the “Submit Order” button, the Customer expressly acknowledges that his/her offer shall be deemed to have been made and that his/her declaration shall entail a payment obligation in the event of confirmation by the Seller in accordance with these General Terms and Conditions.

The receipt of the order by the Seller will be confirmed by an automatic reply message, if necessary, the Seller’s representative will contact the Customer by phone or e-mail.

In any case, the contract between the parties is concluded when the Seller declares that he accepts the Customer’s order.

If the Customer sends an order on the webshop page and the Seller confirms the order by e-mail (expressly accepting the Customer’s offer), a sales contract is concluded between the Customer and the Seller. (If the e-mail confirming the receipt of the order is not received by the Customer within 48 hours, the Customer is exempted from the obligation to make an offer and is not obliged to purchase the ordered product.)

The Customer accepts that the contract concluded in this way is not considered to be concluded in writing and is governed by the law of Hungary. The contract is subject to the provisions of these General Terms and Conditions.

The contract is created in Hungarian, the webshop automatically stores the order in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

You can order a customized product by contacting the Seller by e-mail or telephone. The details of the product are agreed by e-mail or telephone, the price of the individual product and the deadline for delivery are also communicated by the Seller to the Customer by e-mail or telephone. If the Buyer accepts the Seller’s offer, a contractual relationship is established between the parties. Otherwise, the provisions of these General Terms and Conditions shall also apply to orders for individual products.

8. Customer service:

The Seller shall answer the Buyer’s questions regarding the order at the contact details set out in these General Terms and Conditions, on weekdays between 9 a.m. and 6 p.m.

9. Sale price:

The prices indicated in the online shop are valid consumer prices in Hungarian Forint. The price of the product includes General Sales Tax. Delivery charges are not included in the sale price of the product. In all cases, the shipping costs are borne by the Buyer, unless the Seller provides other information on the website.

Seller reserves the right to change the price.

After the confirmation sent by the Seller, the final amount of the order to be paid will not change. However, due to a technical error or a typo, it is possible that the price displayed on the website may be significantly different from the market price. In the case of an order at an incorrect price, a confirmation of the order may be sent to the Customer’s e-mail address, but this shall not be considered as acceptance of the order. In such a case, the Seller will contact the Customer by phone (or e-mail) before dispatching the ordered product for consultation. Such orders shall not be considered valid by the Seller and the Seller shall not be liable for any damages resulting therefrom. The seller will make every effort to display accurate prices for products on its website. If, despite all due care, an incorrect price has been indicated in the online shop, the Seller shall not be obliged to sell the product at the incorrect price.

10. Possibility to correct data entry errors:

During the order process, the Customer has the possibility to correct or delete the data entered.

If the Customer wishes to modify the data provided after the order has been sent, he/she can notify the Seller of this using the contact details provided in these General Terms and Conditions.

By finalising the order, the Customer acknowledges that the Seller cannot be held liable for any damages arising from the Customer’s incorrect data entry or inaccurately provided data.

An inaccurately entered e-mail address during the ordering process or a full mailbox may result in no confirmation, which may prevent the contract from being concluded. In such cases, the Seller will attempt to contact the Buyer by other means.

11. Payment terms:

The value of the products ordered in the online store operated by the Seller and any other costs (e.g. costs incurred in connection with cash on delivery) can be paid by bank transfer, cash on delivery or cash in case of personal receipt.

Payment in advance by bank transfer: the Buyer transfers the amount of the purchase to the Seller’s bank account. Once the amount has been credited to the Seller’s bank account, the Seller will arrange for the dispatch/delivery of the product.

Payment by cash on delivery: Payment for the product can be made by cash on delivery, in which case the Customer must pay the total amount of the order in cash at the time of delivery.

Payment in cash: the Buyer pays the Seller at the time of personal receipt.

In compliance with its legal obligation, the Seller draws the Customer’s attention to the fact that the contractual declaration (ordering a product) entails a payment obligation in favour of the Seller.

In the case of certain products, the Customer is obliged to pay a deposit to the Seller when ordering the product. The product will be ordered and manufactured only after this. The Seller shall notify the Buyer of such payment obligation by electronic mail or other means.

The Customer agrees to receive the invoice for the purchase price of the product exclusively by electronic means to the electronic mail address provided by him/her. The Customer must ensure that the invoice can be delivered electronically and that technical settings (e.g. firewalls) do not prevent this. In the event of a change of electronic mail address, the Buyer must notify the Seller by electronic mail.

12. Delivery conditions:

The Seller, the products ordered in the webshop operated by Csomagnet.hu Kft. to the Customer within the territory of Hungary. The Seller will inform the Buyer by e-mail about the conditions of delivery abroad (delivery costs, delivery time, etc.), including the delivery address.

The courier will deliver the parcel to the address provided by the Customer. The Seller hereby requests that Customers only choose this delivery method if there is someone available to collect the shipment at the specified delivery address during working hours, between 8 am and 5 pm. After the courier delivers the product to the Customer, the Customer must ensure that the product is undamaged, as warranty claims for breakage, tears, defects or other physical damage cannot be made afterwards. If the product arrives damaged, it will be recorded by the courier service, and the Seller will only accept the complaint in this form.

In all cases, the cost of delivery shall be borne by the Buyer, who shall be liable to pay the delivery charge, unless the Seller provides information to the contrary on the website.

Standard delivery cost in Hungary: 2600 Ft

In addition, products can be collected in person at a time and place agreed in advance. In the case of personal delivery, the product will be delivered to the Customer only if the Customer has paid the price.

In the case of a cash-on-delivery order, in the case of products not taken over, the Seller will only send the next order to the Buyer if the purchase price of the new product, the delivery costs and the delivery costs previously due have been paid.

13. Execution time:

The date of performance is the date of delivery of the ordered product to the Customer. The ordered products are usually delivered to the courier service or to the Customer within 2-8 working days. In the case of payment by advance transfer, the product will be dispatched/delivered only after the purchase price has been credited to the Seller’s bank account, so the time limit for delivery as described herein is calculated from the date of crediting the amount.

In case of high demand, it may take longer to deliver the ordered product.

14. Information about and responsibility for the products distributed by the Seller:

 

The Seller shall not be liable for any damage or health problems resulting from the improper use of the products it sells.

The Seller does not conclude contracts with minors. By accepting these General Terms and Conditions, the Customer declares that, at the time of concluding the contract, he/she is 18. you are over the age of.

15. Data protection:

The Seller shall process personal data only in accordance with the provisions of the applicable legislation, in strict compliance with the provisions on data management and data protection, taking into account the principles of lawfulness, fairness and transparency, purpose limitation, data economy, accuracy, limited storage.

The Seller shall take all technical and organisational measures to ensure that the personal data of the Customer is kept secure and in accordance with the requirements of the European Parliament and Council Regulation (EU) 2016/679. in the manner prescribed by the Regulation.

The Privacy Notice on the processing of personal data is also available on the Seller’s website and at the Seller’s registered office.

 

16. Right of withdrawal:

 

In the case of off-premises and distance contracts, the Customer has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the product. The Customer may also exercise the right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product. In case of written withdrawal, it is sufficient to send the withdrawal notice within 14 calendar days. The Customer may exercise this right by making a clear declaration to this effect or by applying the provisions of Article 45/2014. (II. 26.) Government Decree 2. (and below) by means of the model withdrawal/cancellation form:

Sample declaration for withdrawal

 

Adressed:  Pilis-Fa Kft.

Adress:  2000 Szentendre,6 Kankalin Street.

Signed …………………………. I/we declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service:

Date of conclusion of contract / date of receipt:

Name of the consumer(s):

Address of the consumer(s):

The purchase price should be returned to the following bank account (please fill in if you would like to receive a bank transfer):

Signature of the consumer(s): (only in case of paper declaration)

Date

The declaration can be sent to the Seller by e-mail (info@edimatt.hu) or by post addressed to the registered office of the Seller (Pilis-Fa Kft. 2000 Szentendre, 6 Kankalin Street.). The above deadline is deemed to have been met if the Customer gives notice of his/her intention to withdraw from the contract no later than 14. day. The burden of proof in this respect shall be on the Customer. If the Buyer withdraws from the contract in this way, the Seller shall immediately, but no later than 14 calendar days from the date of becoming aware of the withdrawal, refund the total amount paid by the Buyer as consideration, including the costs incurred in connection with the performance. The Seller will refund the amount returned to the Customer in the same way as the payment method used by the Customer. Upon the express consent of the Buyer, the Seller may use another method of payment for the refund, but the Buyer will not be charged any additional fees.

If the Customer has expressly requested a different mode of delivery instead of the least expensive mode of delivery, the Seller is not obliged to reimburse the additional costs resulting from this.

The Seller is entitled to retain the purchase price of the product and the costs incurred during the purchase until the Buyer has returned the product or has provided credible proof that he has returned it, whichever is the earlier. The Purchaser must return the purchased product to the Seller in undamaged and complete condition without undue delay, but no later than 14 calendar days from the date of the notice of withdrawal. The deadline is considered met if you send the product before the 14-day deadline. The direct cost of returning the product is borne by the Customer. The Seller is not obliged to accept the product returned by cash on delivery or postage paid, as the shipping costs related to the return are borne by the Buyer.

The Buyer can only be held liable for depreciation of the product if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

The above right of withdrawal does not apply to the Customer:

• in the case of a non-prefabricated product which has been manufactured on the instructions of the Customer or at the Customer’s express request, or
• for a product that is clearly personalised for the Customer.

 

17. Warranty and guarantee:

In the event of defects in the products distributed by the Seller, the Seller shall provide the warranty and guarantee provided for by law.

A product is defective if it does not meet the quality requirements laid down in the contract or by law at the time of performance. The Seller is not in breach of contract if the Customer knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

In the event of a defect in the purchased product, the Customer may claim for accessories or product warranty or, in certain cases, warranty. The procedure is governed by the 19/2014. (IV. 29.) The provisions of the NGM Decree shall apply.

18. Warranty:

In which cases can the Customer exercise the right to claim for the warranty of the accessories?

In the event of defective performance by the Seller, the Customer may assert a claim for warranty against the Seller in accordance with the rules of the Civil Code.

What rights does the Buyer have under a warranty claim?

The Buyer may, at his/her option, make the following warranty claims: He/she may request repair or replacement, unless the fulfilment of the claim chosen by the Buyer is impossible or would involve disproportionate additional costs for the Seller compared to the fulfilment of his/her other claim. If the Customer did not or could not request the repair or replacement, the Customer may request a proportionate reduction of the consideration, or the Customer may have the defect repaired or replaced by another party at the expense of the Seller, or, in the last resort, may withdraw from the contract. The Buyer may transfer from one warranty right to another, but the cost of the transfer shall be borne by the Buyer, unless it was justified or the Seller gave a reason for it.

What is the time limit for the Customer to claim under the warranty?

The Customer is obliged to notify the defect immediately after its discovery, but not later than two months after the discovery of the defect. However, the Customer may no longer enforce his/her rights to claim for any defects beyond the two-year limitation period from the date of performance of the contract. For second-hand goods, this period is 1 year.

Whom can the Customer assert a warranty claim?

The Buyer may assert a warranty claim against the Seller.

What other conditions are there for the Customer to enforce his/her warranty rights?

Within 6 months from the date of performance, there is no other condition for the enforcement of the Customer’s warranty claim other than the notification of the defect, if the Customer proves that the product or service was provided by the Seller. However, after six months from the date of performance, the Customer is obliged to prove that the defect detected by the Customer was already present at the time of performance.

19. Product Warranty

In what cases can the Customer exercise the right to a product warranty?

In the event of a defect in a movable item (product), the Customer may – at his/her option – claim a warranty for accessories or a product warranty.

What rights does the Customer have under a product warranty claim?

As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for the Customer to claim under the product warranty?

The Customer may assert a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. After this time limit, you lose this right.

Against whom and under what other conditions can the Customer assert a product warranty claim?

The Customer may only exercise his/her warranty claim against the manufacturer or distributor of the movable item. The Customer must prove the defect of the product in the event of a product warranty claim.

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

• manufactured or marketed the product for purposes other than its business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one reason for exemption. The Customer may not assert a warranty claim for accessories and a product warranty claim for the same defect at the same time. However, in the event of a successful product warranty claim, the Customer may assert a warranty claim against the manufacturer for the replaced product or repaired part.

20. Quaranty

The Seller shall provide the statutory warranty for the products it sells, in accordance with the provisions of the Act No. (IX. 22.) Gouv. in accordance with the provisions of the Regulation. In particular, the Annex to the said legislation names the following products also marketed by the Seller:

–  Children’s swings, slides and similar activity toys for indoor and outdoor use in the home with a selling price of up to HUF 10 000 .

In the case of a guarantee, the Buyer does not have to prove that he is not at fault for the product’s failure. The Seller shall be released from the warranty obligation only if it proves that the cause of the defect arose after the purchase: the Customer used the product improperly or it was damaged due to some external influence. In the case of a warranty claim, the time of the failure should be taken into account, not when it became detectable.

Warranty claims can be made within the warranty period. If the party obliged to provide the warranty (the Seller) does not fulfil its obligation within a reasonable period of time upon the Customer’s request, the warranty claim may be enforced before a court within three months of the expiry of the deadline set in the request, even if the warranty period has already expired. Failure to meet this deadline will result in the loss of rights. In other respects, the rules governing the exercise of rights under a warranty of fitness shall apply mutatis mutandis to the enforcement of the warranty.

The rights arising from the warranty may be exercised by the Customer, provided that he/she is a Consumer.

Duration of the guarantee:

• one year for a sale price of HUF 10 000 or more but not more than HUF 100 000,
• two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
• three years above the sale price of HUF 250 000.

Failure to meet these deadlines will result in the loss of rights.

The warranty period begins on the day of delivery of the consumer goods to the Customer or, if the installation is carried out by the Seller or his agent, on the day of installation.

If the Customer puts the consumer goods into service more than six months after delivery, the warranty period starts on the date of delivery of the consumer goods.

If the consumer goods are repaired, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer goods as intended due to the defect.

The rights arising from the warranty can be exercised with the warranty voucher, which cannot be made conditional on the return of the opened packaging of the consumer goods by the Customer. In the event of failure to provide the warranty ticket to the Customer, the conclusion of the contract shall be deemed to have been proven if the Customer presents proof of payment of the consideration. In this case, the rights arising from the guarantee can be enforced by means of proof of payment of the consideration.

The Customer may also, at his/her option, submit his/her claim for repair directly to the Seller’s head office and to the repair service indicated by the Seller on the warranty ticket.

Only new parts may be installed in the consumer product during the repair.

When making a claim for repair, the Seller or, in the case of a claim for repair made directly to the repair service, the repair service must indicate on or attached to the warranty ticket:

• the date of notification of the request for correction and the date of receipt for correction,
• the cause of the error and how to correct it, and
• the date of return of the consumer goods to the Customer.

When making a replacement request, the Seller must indicate the fact and date of the replacement on the warranty ticket.

If, during the warranty period, the first repair of the consumer goods by the Seller establishes that the consumer goods cannot be repaired, the Seller must replace the consumer goods within eight days, unless the Buyer has agreed otherwise. If it is not possible to exchange the consumer goods, the Seller is obliged to refund the purchase price indicated on the receipt presented by the Buyer proving payment of the price of the consumer goods to the Buyer within eight days.

If, during the warranty period set out in this Regulation, the consumer goods fail again after being repaired three times, unless otherwise specified by the Customer, and if the consumer goods are repaired in accordance with the provisions of the Civil Code 2013. Act V of 2006 6:159. § (2) paragraph b) the Buyer does not request a proportionate reduction of the purchase price and the Buyer does not wish to have the consumer goods repaired or replaced at the Seller’s expense, the Seller shall replace the consumer goods within eight days. If the replacement of the consumer goods is not possible, the Seller is obliged to refund the purchase price indicated on the receipt presented by the Buyer proving the payment of the purchase price of the consumer goods to the Buyer within eight days.

If the consumer goods have not been repaired within thirty days of the date of notification of the request for repair to the Seller, the Seller shall replace the consumer goods within eight days of the expiry of the thirty-day period without result, unless otherwise provided by the Buyer. If the replacement of the consumer goods is not possible, the Seller is obliged to refund the purchase price indicated on the receipt presented by the Buyer proving the payment of the purchase price of the consumer goods to the Buyer within eight days after the expiry of the thirty-day period for repair without result.

If the Customer claims for a replacement of the consumer goods due to a defect within three working days from the date of purchase (installation), the Seller is obliged to replace the consumer goods, provided that the defect prevents the proper use of the consumer goods.

What is the relationship between warranties and other warranty rights?

 

Warranty is in addition to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and warranty is that the burden of proof is lower for the consumer in the case of warranty.

The Customer may not assert a warranty claim and a warranty claim or a product warranty claim and a warranty claim for the same defect at the same time, but otherwise the Customer shall have the rights arising from the warranty irrespective of the warranty claims.

21. How to make a warranty and guarantee claim:

If the Customer wishes to enforce his/her warranty or guarantee rights in relation to the product distributed by the Seller, he/she may do so by presenting the receipt (invoice) (or a copy thereof) certifying the fact of conclusion of the contract. Claims can be made in person or in writing (by post or e-mail).

1. Personal notification:

 

The Buyer may notify his warranty or guarantee claim in person at the Seller’s registered office (Pilis-Fa Kft. 2000 Szentendre, 6 Kankalin Street.).

The Seller shall take a record of the objection, in which he shall record:

• the name and address of the Customer,
• the name of the product, the purchase price,
• the date of the Purchase,
• the date on which the fault was reported, – a description of the fault,
• the claim the Customer wishes to assert,
• how to resolve the objection.

If the way of resolving the complaint differs from the Customer’s request, the Seller shall record the reasons for this in the minutes. The Seller shall provide the Buyer with a copy of the report.

2. Written notification:

 

The Buyer may notify the Seller of a warranty or guarantee claim by sending a letter by post to Pilis-Fa Kft. 2000 Szentendre, 6 Kankalin Street., or by e-mail (info@edimatt.hu).

The letter must include:

• the name and address of the Customer and his/her declaration that he/she consents to the processing of his/her data recorded in the report,
• the name of the product, the purchase price,
• the date of performance by the Seller,
• the date of the error report,
• a description of the error,
• the right the Customer wishes to assert under a warranty or guarantee claim,
• how the warranty or guarantee claim is to be settled or the grounds for rejecting the claim or the right to enforce it.

If the Seller fulfils its warranty or guarantee obligations in a way other than the right asserted by the Customer, the reasons for this must also be stated in the record.

The minutes shall include information that in the event of a consumer dispute the Customer may also initiate the procedure of the conciliation body operated by the county (capital city) chambers of commerce and industry. A copy of the report must be made available to the Customer without delay in a verifiable manner.

The Seller must keep the record of the Customer’s warranty or guarantee claim for three years from the date of its recording and present it at the request of the inspection authority.

If the Seller is unable to declare the enforceability of the Customer’s warranty or guarantee claim at the time of its notification, the Seller shall notify the Customer of its position – including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body in the event of rejection of the claim – within five working days in a verifiable manner.

The seller must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement. The information will be provided with the prior consent of the Customer, by electronic means or by other means suitable to prove receipt by the Customer.

For the purpose of repair or in order to check whether a warranty or guarantee claim can be met, movable property must be accepted against a receipt, on which it must be indicated:

• the name and address of the Customer,
• the data necessary to identify the product,
• the date of receipt of the product,
• the time when the Buyer can take delivery of the repaired item.

22. Handling complaints about the Seller’s activities:

 

If the Customer is dissatisfied with the product distributed by the Seller and wishes to complain to the Seller, he/she may do so verbally or in writing: by post (Pilis-Fa Kft. 2000 Szentendre, 6 Kankalin Street.) or by e-mail (info@edimatt.hu).

The Seller will investigate all complaints. The Seller shall immediately investigate the verbal complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Seller shall immediately record the complaint and its position and, in the case of a verbal complaint communicated in person, shall provide a copy of the record to the Customer on the spot.

In the case of a verbal complaint communicated by telephone or other electronic communication service, to send the Customer a reply on the merits within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint.

The Seller shall, unless otherwise provided for in a directly applicable legal act of the European Union, reply to the written complaint in writing within thirty days of receipt and shall take measures to communicate the complaint. A shorter time limit may be set by law, and a longer time limit by statute. The Seller shall state the reasons for its rejection of the complaint. The Seller shall provide a unique identification number for any oral complaint made by telephone or electronic communication service.

The record of the complaint must include the following:

• the name and address of the Customer,
• where, when and how the complaint was lodged,
• a detailed description of the Customer’s complaint, a list of the documents, records and other evidence presented by the Customer,
• a statement of the Seller’s position on the Customer’s complaint, if an immediate investigation of the complaint is possible,
• the signature of the person who took the report and, except in the case of a verbal complaint made by telephone or other electronic communication service, the signature of the Customer,
• the place and time of recording of the minutes,
• in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.

The Seller must keep the record of the complaint and a copy of the reply for five years and present it to the inspection authorities at their request.

If the complaint is rejected, the Seller shall inform the Customer in writing of the Authority or Conciliation Body to which the complaint may be submitted, depending on its nature. The information must also include the headquarters, telephone and internet contact details and postal address of the competent Authority or the Conciliation Body of the place of residence or stay of the Customer. The information must also include whether the Seller will use the conciliation procedure to settle the consumer dispute.

23. Conciliation Board, Consumer Protection, Enforcement before the Court of Justice:

The Seller hereby informs the Buyer that if the Buyer does not agree with the Seller’s response to his/her complaint, he/she may contact the following authorities:

To initiate a conciliation procedure, the Buyer may apply to the conciliation body of the Buyer’s place of residence or to the conciliation body of the Seller’s place of establishment.

The Conciliation Organization of the Seller’s place of establishment:

 

Pest Region Conciliation Organization

Adress: 1055 Budapest, Balassi Bálint Street. 25. IV/2.

Postal address: 1364 Budapest, PO Box 81

Phone: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Web: www.panaszrendezes.hu

Contact details for each of the regional Conciliation Organization:

Baranya Region Conciliation Organization

Adress: 7625 Pécs, Majorossy I. Street. 36.

Phone: 06-72-507-154

Fax: 06-72-507-152

E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun Region Conciliation Organization

Adress: 6000 Kecskemét, Árpád krt. 4.

Phone: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu

Web: www.bacsbekeltetes.hu

Békés Region Conciliation Organization

Adress: 5600 Békéscsaba, Penza ltp. 5.

Phone: 06-66-324-976

Fax: 06-66-324-976

E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén Region Conciliation Organization

Adress: 3525 Miskolc, Szentpáli Street. 1.

Phone:06-46-501-091;06-46-501-870

Fax: 06-46-501-099

E-mail: bekeltetes@bokik.hu

Budapesti Conciliation Organization

Adress: 1016 Budapest, Krisztina krt. 99. III. floor 310.

Phone: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Csongrád Region Conciliation Organization

Adress: 6721 Szeged, Párizsi krt. 8-12.

Phone: 06-62-554-250/118

Fax: 06-62-426-149

E-mail: bekelteto.testulet@csmkik.hu

Fejér Megyei Region Conciliation Organization

Adress: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone:06-22-510-310

Fax: 06-22-510-312

E-mail: fmkik@fmkik.hu

Győr-Moson-Sopron Region Conciliation Organization

Adress: 9021 Győr, Szent István út 10/a.

Phone: 06-96-520-217

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar Region Conciliation Organization

Adress: 4025 Debrecen, Vörösmarty u. 13-15.

Phone: 06-52-500-710

Fax: 06-52-500-720

E-mail: korosi.vanda@hbkik.hu

Heves Region Conciliation Organization

Adress: 3300 Eger, Faiskola út 15.

Phone: 06-36-429-612

Fax: 06-36-323-615

E-mail: hkik@hkik.hu

Jász-Nagykun-Szolnok Region Conciliation Organization

Adress: 5000 Szolnok, Verseghy park 8. III. floor 305-306.

Phone: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom Region Conciliation Organization

Adress: 2800 Tatabánya, Fő tér 36.

Phone: 06-34-513-027

Fax: 06-34-316-259

E-mail: szilvi@kemkik.hu

Nógrád Region Conciliation Organization

Adress: 3100 Salgótarján, Alkotmány út 9/A.

Phone: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.hu

Pest Region Conciliation Organization

Adress: 1055 Budapest, Balassi Bálint Street. 25. IV/2.

Postal address: 1364 Budapest, PO Box 81

Phone: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Web: www.panaszrendezes.hu

Somogy Region Conciliation Organization

Adress: 7400 Kaposvár, Anna u.6.

Phone: 06-82-501-026

Fax: 06-82-501-046

E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg Region Conciliation Organization

Adress: 4400 Nyíregyháza, Széchenyi u. 2.

Phone: 06-42-311-544

Fax: 06-42-311-750

E-mail: bekelteto@szabkam.hu

Tolna Region Conciliation Organization

Adress: 7100 Szekszárd, Arany J. u. 23-25. III. floor

Phone: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu

Vas Region Conciliation Organization

Adress: 9700 Szombathely, Honvéd tér 2.

Phone: 06-94-312-356

Fax: 06-94-316-936

E-mail: vmkik@vmkik.hu

Veszprém Region Conciliation Organization

Adress: 8200 Veszprém, Radnóti tér 1. ground floor 116.

Phone: 06-88-429-008

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.hu

Zala Region Conciliation Organization

Adress: 8900 Zalaegerszeg, Petőfi u. 24.

Phone: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

The Conciliation Organization is an independent body that operates alongside the county chambers of commerce and industry and the Metropolitan Chamber of Commerce and Industry. They were set up to try to resolve disputes between the Buyer and the Seller out of court, primarily to reach a settlement between the two parties and thus to help consumers enforce their rights simply, quickly and effectively.

To apply to the Arbitration Organization, the Customer must attempt to settle the dispute directly with the Seller. The procedure of the Conciliation Organization is free of charge, and the Customer may only be obliged to pay if the Organization decides to the detriment of the Customer.

The Conciliation Organization’s proceedings are initiated at the request of the Customer. The request must be submitted in writing to the President of the Conciliation Organization: the requirement of written form may be satisfied by letter, telegram, telex, facsimile or any other means which enables the recipient to store the data permanently for a period of time adequate for the purpose for which it was intended and to display the data in unchanged form and content.

The application must include:

• the name, residence or domicile of the Customer,
• the name, registered office or place of business of the Seller,
• the designation of the Body requested instead of the competent Conciliation Organization,
• a brief description of the Buyer’s position, the facts supporting it and the evidence to support it,
• a statement by the Customer that the Customer has attempted to resolve the dispute directly with the Seller,
• a declaration by the Customer that he/she has not initiated proceedings before any other Conciliation Organization, that no mediation proceedings have been initiated, that no statement of claim has been filed or that no application for an order for payment has been submitted,
• a motion for a decision by the Organization,
• the signature of the Customer.

The request must be accompanied by the document or a copy (extract) of the document, the content of which the Customer refers to as evidence, in particular the Seller’s written statement rejecting the complaint, or, failing this, any other written evidence available to the Customer of the attempted consultation.

If the Customer acts through an authorised representative, the authorisation must be attached to the application.

If the Customer detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority. Once the complaint has been dealt with, the Authority will decide whether to proceed with the consumer protection procedure. The Consumer Protection Act 45/A. § (1)-(3), and the Consumer Protection Authority Designation Act No 387/2016. (XII. 2.) Gouv. The Government Office acts as the general consumer protection authority under the Regulation : https://www.kormanyhivatal.hu/hu/elerhetosegek

The Customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of the Civil Code 2013. V of 2016 and the 2016 Act on the Code of Civil Procedure. CXXX. according to the provisions of the law.

Online dispute resolution:

The European Commission has set up a website where Buyers (if they are acting as Consumers) can register   and have the possibility to resolve their online shopping disputes by filling in an application form, avoiding court proceedings. If the Buyer wants to complain about a product or service purchased online and does not necessarily want to go to court, he or she can use the online dispute resolution tool. On the portal, you can choose the dispute resolution body you want to entrust with the handling of your complaint .

Availability of the online dispute resolution platform:

ODR link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

24. Miscellaneous and final provisions:

The Customer’s order from the website assumes that the Customer has technical and legal knowledge of electronic commerce. The Seller shall not be liable for the lack of such knowledge or for any defects in the electronic products due to the fault of the IT and telecommunications service providers (e.g. the Internet service provider).

The Customer is responsible for protecting his/her computer and the data on it.

If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this shall not affect the validity of the other provisions of these General Terms and Conditions.

The Hungarian Civil Code (2013. évi V. tv.) and other applicable legal provisions shall prevail with regard to issues not regulated in these General Terms and Conditions.

25. The most relevant legislation:

The contract between the parties is governed in particular by the following legislation:

• CLV. law on consumer protection;
• CVIII. Act on certain aspects of electronic commerce services and information society services;
• Act V of 2007 on the Civil Code;
• 151/2003. (IX. 22.) Gouv. Regulation on compulsory guarantees for certain consumer durables;
• Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;
• 19/2014. (IV. 29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business.

These General Terms and Conditions shall enter into force on 10.11.2021 and shall apply to orders and contracts concluded after that date.